Refund and Billing Policy

Last updated: 2026-11-05

This policy is part of the User Agreement. It explains how Banshao charges, how invoices are confirmed and when refunds are possible.

1. Trial

New companies get a free trial, with the length shown at signup, no seat limit and no payment. After the first payment the trial ends: the paid period runs from when payment is confirmed, and unused trial days are not added.

2. Prices and seats

The service is prepaid per seat per month, at the price shown on the website and the invoice. A month counts as 30 days. One invoice can cover 1 to 36 months. Each active employee, the owner and each manager use one seat; one person in several roles counts once. After payment, a company that has used all its seats cannot add people until it buys more.

Buying 12 months or more at once earns the discount shown on the website and the invoice on the invoice total. Unless the invoice says otherwise, prices exclude tax.

3. Adding seats and renewing

Adding seats during a period costs only the days left: seats × price × days left ÷ 30, with part of a day counted as a day, and the expiry date stays the same. If the current period was paid annually, added seats get the same discount.

Renewal time is added after the current expiry date, or from when payment is confirmed if the plan has already expired. The seat count on a renewal invoice becomes the new seat count as soon as it is paid, and cannot be lower than the employees in use. Reducing seats does not refund any of the current period.

4. How to pay

Only USDT (TRC-20) is accepted at present. The invoice shows the receiving address, network, amount and validity. The amount includes a random suffix under 0.1 USDT that identifies your payment, so please send exactly that amount. Network fees are yours. The plan activates automatically once the transfer is confirmed on the blockchain, and a confirmation email is sent.

We make no adjustment for crypto price changes. If an invoice expires, create a new one and do not send the old invoice's amount.

5. Payment errors

These transfers are not applied automatically: an amount that does not exactly match the invoice (over or under), an expired invoice, or the wrong network or address. Blockchain transfers are irreversible, there is no chargeback or reversal, and we cannot recall a transaction once sent.

Send the transaction hash (TxID) and the invoice link to [email protected] or Telegram @yuankui666. If the money really reached our receiving address and we can verify where it came from, we can apply it by hand or return it under section 6. Money sent to a wrong address or network usually cannot be recovered.

6. Refunds

Periods already activated are generally not refundable. This includes closing the company early, reducing seats or staff, no longer using the service, and suspension because of expiry or a breach of the agreement.

In these cases we will review the payment and may return it or convert it into service time:

• An invoice paid twice, or a transfer of the wrong amount that did reach our receiving address.
• A payment that could not be applied for a system reason, for example because the company had closed or the plan had already ended when seats were added.
• Paid and unused service time if we permanently shut down the whole service.
• Any other case where the law requires a refund.

Refunds are made in USDT (TRC-20) to the sending address or an address you can prove is yours, in the original USDT amount, less network fees, with no adjustment for price changes. Please ask within 30 days of payment, unless the law allows longer.

7. Expiry and suspension

If a plan expires without renewal, viewing screenshots is locked at once. A grace period follows, during which recording continues. After that the service is suspended, and paying restores it. We send email reminders 3 days before expiry and on the expiry day. If the service was suspended for a breach of the agreement, paying does not restore it automatically. See section 13 of the User Agreement.

8. Records and contact

Invoices and payment records are on the billing page of the dashboard and are included in the export when a company is closed. Once the company is closed and its data deleted, these records are deleted too, so keep any copies you need for accounting or tax.

The operator of the Banshao service: [email protected], Telegram @yuankui666, or the /contact page.

Contact: Telegram @yuankui666 · [email protected]